Refund policy

1. Refund & Return Policy

30-Day Happy-Fit Guarantee

We want you to love how these feel. If something isn't right, you have 30 days from the day your order is delivered to request a return, exchange, or refund.

How to start

Email us at contact@yelenay.com with your order number and a short note about the issue. Please wait for our reply before sending anything back — items returned without prior approval cannot be processed or refunded.

Size or shade not right? That's on us.

If the size or the shade doesn't work for you, we'll make it right at no cost to you. For most orders we will simply send a replacement in the correct size or shade — you keep the original pair. We don't ask you to pay return shipping on a sizing or shade issue, because getting the fit right is our job, not yours.

Damaged, defective, or wrong item

Please check your order when it arrives and contact us within 30 days. Send a photo and we'll replace it or refund you in full, including any shipping you paid. No return shipment required.

Change of mind

If you'd simply prefer a refund, we'll approve the return and email you the return address and instructions. Return shipping for a change of mind is at your own cost, and we recommend a tracked service — we can only refund items we actually receive.

Condition of returned items

For hygiene reasons, returned items must be unworn, unwashed, in their original packaging, and with tags attached. Items showing signs of wear or washing cannot be refunded.

Non-returnable

Gift cards cannot be returned or refunded.

Refunds

Once your return is approved (or your photo evidence is accepted), your refund is issued to the original payment method within 5 business days. Depending on your bank or card issuer, it can take an additional 3–10 business days to appear on your statement. We never charge restocking fees.

Order not delivered?

If your order has not been delivered within 30 days of the date we gave you at checkout, you may cancel it and receive a full refund. Just email us.

Questions: contact@yelenay.com — we answer every email within 24 hours, Monday to Friday.