Terms of service

Terms of Service

1. Who we are

This website is operated by [Legal entity name] ("Yelenay", "we", "us"), Quai de Cologny 5, 1223 Cologny, Switzerland. By placing an order you agree to these terms.

2. Eligibility

You must be at least the age of majority in your province or territory of residence to purchase from this store.

3. Products, pricing and availability

All prices are shown in CAD and include applicable taxes unless stated otherwise at checkout. We may change prices, discontinue products, or limit quantities at any time.

Product images are provided to represent our products as accurately as possible. Colours may appear differently depending on your screen.

Where a product is shown with a comparison or "regular" price, that price reflects a price at which the item has been offered in good faith in the Canadian market. Promotional pricing applies only for the period stated.

4. Orders and acceptance

Your order is an offer to buy. We may decline or cancel any order — for example if the item is out of stock, if pricing was displayed in error, or if we suspect fraud. If we cancel, you are refunded in full.

5. Product use and fit

Our garments are clothing items intended for everyday warmth and comfort. They are not medical devices and make no medical, therapeutic, slimming or health claims. Please consult the size guide before ordering.

6. Returns

Returns and refunds are governed by our Refund Policy, which forms part of these terms.

7. Intellectual property

All content on this site — text, images, video, logos and the Yelenay name — is our property or used under licence, and may not be reproduced without written permission.

8. Customer accounts and content

You are responsible for the accuracy of the information you provide and for keeping any account credentials secure.

9. Limitation of liability

To the fullest extent permitted by applicable law, our liability in connection with any order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under mandatory consumer protection legislation in your province or territory.

10. Governing law

These terms are governed by the laws of Switzerland. This does not deprive you of the protection of mandatory consumer law in your province or territory of residence.

11. Changes

We may update these terms. The version published on this page at the time of your order applies to that order.

Contact: contact@yelenay.com