Shipping policy

2. Shipping Policy

Where we ship

We currently ship across Canada.

Order processing

Orders are processed within 1–3 business days of payment. You'll get a confirmation email with tracking as soon as your parcel leaves our fulfilment centre.

Delivery times

Standard delivery to Canada takes 8–15 business days after dispatch. Most orders arrive around day 10.

These are estimates, not guarantees. Weather, carrier backlogs, customs processing and peak periods (Black Friday, December) can add time. During peak season, please allow up to 20 business days.

Shipping cost

Shipping is free on all orders of 2 items or more. Single items ship for a flat [$X.XX CAD].

Duties and taxes

Prices at checkout are in CAD. Depending on the value of your order and the carrier used, Canadian duties or taxes may be assessed on import. [Choose one and delete the other: (a) Any such charges are included in the price you pay at checkout — you will never be asked for anything on delivery. / (b) Any such charges are the responsibility of the recipient and are collected by the carrier.]

Tracking

Your tracking link is emailed at dispatch and updates within 3–5 days of shipping. Early silence on a tracking number is normal and doesn't mean anything is wrong.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours at contact@yelenay.com and we'll correct it if the order hasn't shipped. Once dispatched, we can't reroute a parcel.

Lost or stuck parcels

If your tracking hasn't moved in 10 business days, email us. We'll open an investigation with the carrier and either reship or refund you — you won't be left with nothing.

Contact: contact@yelenay.com